Tag Archives: Digital Media

Will news consumption preferences change media crisis coverage?

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In 2004, Stuart Fischoff, Ph.D., Professor Emeritus of Psychology, California State University, Los Angeles, published a poignant essay entitled Media Crisis Coverage: To Serve and to Scare. It was published in the Journal of Media Psychology.

Professor Fishoff examines what he calls the “dysfunctional partnership between the media and the public in our increasingly media-centric lives.”  He describes the intimate, adrenaline-fueled dance between viewers and producers of television crisis coverage and observes:

“The thin line between gut-wrenching, vital information and a news-sponsored horror show begins its fade to oblivion.”

In 2001, days after 9/11, a survey by the Pew Internet & American Life Project titled How Americans Used the Internet After the Terror Attack found that 81% of all Americans said they got most of their information from TV; only 3% of Internet users got most of their information about the attacks from the Internet.”

In his essay Media Crisis Coverage, Fischoff observed:

“During a crisis, many viewers, particularly those with 24-hour cable news shows, seek out the constant drumbeat of news coverage to stay informed and reduce the stress that accompanies uncertainty.  But watching hours of crisis coverage footage can often have the opposite effect.  Visual images go directly to the most primitive parts of our psyche, pushing all the fear buttons.  Anxiety is elevated.  People watch in order to calm themselves.  The more they watch, the more they want to watch because the more anxious they feel.  And the cycle continues.”

To reduce the psychological trauma and anxiety of being drawn into news/horror shows, Fischoff made a number of recommendations. One had to do with the size of the screen that viewers used to watch crisis coverage.

“Shrink the size of the image,” said Fischoff.  “Here is another example of when size matters: According to Detenber (1996), size is important to emotional response. It is important to babies in perceiving others, and to adults when watching a movie in a theater. Image size positively affects the arousal and dominance dimensions of emotional responses. Size is a primitive heuristic (in animals, for example, who is prey and who is predator, or who is too powerful to safely take on) that influences a range of judgments. Films seen as large images on a screen elicit stronger feelings of arousal than the same films when viewed on small screens disbursing small images.”

After reading this essay, I began to wonder about two things:

  • Will the trend toward getting news from the Internet, especially via smartphones and tablets, reduce the traumatic stress that people feel when viewing crisis coverage? Their screens are much smaller than televisions’ (70″ LED screens seem to be the current norm for new TVs).
  • In times of real crises, such as 9/11, will people revert back to getting news from TV because of the “quality” of coverage it presents?

Fast forward ten years. By 2011, Pew found that “The internet now trails only television among American adults as a destination for news, and the trend line shows the gap closing.” The report also found that in December 2010, 41% of Americans cited the internet as the place where they got “most of their news about national and international issues,” up 17% from a year earlier.

Source: Pew Internet and American Life Project

 My Take

Current Internet news coverage fundamentally differs from television news coverage. It tends to be more text than video focused, although this is beginning to change with increases in bandwidth. The comparative lack of video and sound remove much of the visceral “you-are-there” impact of crisis coverage. And if digital coverage becomes too repetitive, i.e., with endless reruns of the Twin Towers falling, viewers can easily switch “channels” or topics. The Internet offers millions of URL’s to choose from.

I suspect that the shift to digital news consumption will have a psychologically mitigating effect on consumers. I also suspect, for television producers, the real horror show will be their bottom line.

Digital Media and Purchase Decision-Making

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So I got into a debate last month with a friend who runs a very successful Internet marketing company. The subject was purchase decision models.

I argued that before people purchase a brand, they must prefer it. And before they prefer it, they must consider it. And before they consider it, they must be aware of it. The entire process is like a leaky funnel. At each step, a certain number of people fall away.Sales Funnel

My friend argued that the only things that mattered in his world were finding the right key words, optimizing web content for search engines, obtaining the top spot on page one of search results, and funneling leads to people who could close the sale. Who was right? We both were.

Awareness

There’s no argument that being the first brand people see when they begin to shop is a huge advantage. (It’s called awareness.) Being first in a Google search is like being at eye level on an end-aisle display in a grocery store, or placing your ad on the inside front cover of a magazine. You virtually guarantee people will see you. But that’s no guarantee people will buy you. You have only gained awareness.

Consideration

In most product categories, people consider three to five choices. They compare prices. They assess performance, risk, value, convenience, and many other factors. Finding the right key words for SEO is very similar to finding the right words to put on a package or in a headline. In all cases, you highlight the benefits most important to a specific target audience. The objective is to get on the prospect’s shopping list – to make them consider you. But success at this stage still doesn’t guarantee a sale. Every organization has competition. You still have to become the preferred alternative.

Preference

Becoming the preferred brand among those considered requires the customer to see your brand as the best fit with his or her needs. When prospects use search engines, they are essentially defining their needs. For instance, they may be looking for a “safe compact car under $20,000.” Search engines help sort options the same way that shoe leather and shopping trips do. “Optimizing” the pitch for a specific audience is always necessary to become the preferred choice. Before search engines, the words we used for optimizing were “market segmentation” and “targeting.”

Purchase

What it takes to win a sale varies by industry. In many, it is crucial to funnel leads to sales people. In others…not so much. Regardless, making the sale is always the final objective in the process and the amount of sales will vary relative to success of efforts earlier in the process.

Purchase Decision Process

In retrospect, I think my friend and I were arguing over semantics. I was talking about a general process. He was talking about how a specific tool worked within the context of that process.

The Internet is somewhat different from mass media in that it can simultaneously be a channel for communication, sales and distribution. Regardless, the steps that consumers or businesses go through in deciding which brand to purchase remain basically the same.

The question is not “Is awareness necessary?” The question is “How will we build awareness?” Any business leader who thinks awareness is not necessary in the Internet Age is limiting his/her potential.

The question is not “Can we skip the consideration and preference phases and send prospects straight to sales people or an order button?” If people want to consider several brands, they will. It’s important for companies to provide enough information to enable prospects to evaluate the alternatives.

Even though the technologies of selling change constantly, buyers never do.

Digital media primarily affect the efficiency with which marketers can reach people, present information and take orders.

Media Proliferation, Creativity and Change

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Today, I’d like to talk about how media proliferation affects creativity – specifically, how media proliferation has increased the availability of information which fuels creativity. This creativity can, in turn, foster change which fosters more media proliferation – forming a continuous feedback loop that leads to exponential growth in the rate of change.

Model for the Creative Process

Perhaps the best book ever written on creativity, The Act of Creation by Arthur Koestler, describes a model for how new ideas come into being. Koestler called this process bisociation. Bisociation occurs when two previously unrelated planes of thought suddenly intersect. In his book, Koestler gives us hundreds of examples of how this process worked for the most creative people in history.

The geometric plane below represents the beginning of a creative person’s  search for solutions. He/she explores what they already know looking for answers. However, the answers they find will, by definition, be expected and not creative.

 

However, this exercise serves a purpose. It eliminates expected solutions and prepares the subconscious for the moment of inspiration. Koestler visualizes what some people call the “Aha” or “Eureka” moment as the sudden bisociation of a new plane of thought.

Bisociation

Sudden Bisociation of Previously Unrelated Thoughts

Bisociation usually happens at times when we allow our thoughts to stray after a frustrating search of known solutions – as when browsing through a library, walking past a shop window, flipping channels, or singing in a shower. A chance encounter, a fleeting thought, a random comment, or an unexpected experience suddenly connects two previously unrelated planes of thought.

Without first having wandered through the wilderness of known solutions, the mind would never recognize the solution as the solution. The mind would see it as just another in a long stream of random, unrelated ideas.

This model works in a wide variety of creative endeavors – from the arts to comedy and even science. My experience agrees with Koestler’s. Several things increase the chances of creative success:

  • Tightly defining the problem/issue
  • Thoroughly embedding it in the subconscious mind by exhaustively searching for solutions
  • Stepping away from problem
  • Voraciously consuming information on other topics

The more we know and the more we experience, the greater the chances for bisociation. Said another way, “Chance favors the prepared and well-stocked mind.”

Media Proliferation Fuels Creativity

This brings us back to media proliferation. Today, more information surrounds more people than at any other time in history. Newspapers, bookstores, radio, TV, libraries, and the Internet bring the world to us through computers, laptops, tablets, smartphones, and more. We swim in information every day.

Media proliferation fuels creativity by increasing the chances for bisociation of ideas. It’s no accident that an exponential increase in information availability has coincided with a geometric increase in change. Each fertilizes the other in a continuous loop.

Now pardon me while I focus on some business issues and then let my mind wander.

Communities Now Defined by Interests as Much as Geography

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We live in a transitional age. Perhaps for the first time in human history, communities are now defined as much by interests as they are by geography.

Of course, interest groups existed before digital media. Scientists, clergy, physicians, industrialists, government leaders and other elites formed interest groups that transcended local communities. But for the average person, communities were defined by geography, or at least had roots in geography. Cultures, customs, dress, sports, taxes, voting,  language, transportation, markets and more all depended on “where.”

We identified ourselves by city, state and (more recently) country. Survival and civilization depended on binding ourselves together with those physically close to us. Usually, the first questions asked after meeting someone were:

  • Where are you from?
  • Where do you live?
  • Where do you work?

But the advent of the Internet began to change that. Now the first question asked is likely to be: What are you interested in?

The rapid rise of electronic forums, special interest groups, chat-rooms, social networks, dating sites, and more enabled people to reach out to others around the world who shared unique interests – regardless of geography.

Shared interests form a more powerful bond than mere proximity.

BlackManWorldMapI have a reclusive neighbor that I’ve seen twice in twenty years. To tell you the truth, I’m not sure I would recognize him if I met him on the street. However, I correspond daily with people all over the world who share my interests. I have more fun with them than most of my neighbors. I have deeper discussions. I feel for them. I share their pain in the same way that members of a church support each other in times of need.

Rather rapidly, humans are beginning to re-align themselves. Interests can now easily transcend geographic boundaries. We can easily reach out to like minded people on almost any topic, regardless of where they live in the world. The implications for government are profound.

  • Individuals who share narrow or unique interests can quickly find each other, form groups and gain recognition. This could have a splintering effect on political systems.
  • Those dissatisfied with unjust regimes can coordinate large protests and even bring down governments, as we have recently seen in Africa and the Middle East.
  • More people are becoming world citizens with global awareness. Nation states could be replaced by something larger, just as city states were replaced hundreds of years ago by nation states.
  • An electoral process based on geographic representation could become obsolete.

Should we apportion congressional seats on a non-geographic basis to ensure representation for gays, pacifists, and a woman’s right to choose?

This idea seems far-fetched, but 50 years ago, so did the idea of gerrymandering congressional and city council districts to ensure representation for Blacks and Latinos. Thanks to the awareness brought about by mass media, we’re already apportioning representatives according to interests, not just geography, on a limited basis. How much further will this trend go with digital media?

When Smartphones Undermine Essential Business Skills

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Adults have been complaining about the decline of arithmetic skills since students began relying on pocket calculators in the 1970s. When personal computers became widely adopted in the 1980s, they complained that keyboards contributed to the loss of handwriting skills. Then in the 1990s, when spell- and grammar-checkers become popular, people complained about the demise of spelling and proofreading skills.

FamilyCell

Smartphones contain all of the tools above plus many others. Since 2000, smartphones have become so ubiquitous, even among young children, that they are affecting the way we conduct business.

The Big Questions

Despite their undeniable benefits, do smartphones sometimes undermine essential business skills? If so, how?

The Dumb Side of Smartphones

I recently asked a group of business owners and academics this question and got an earful. Below is a small sample of their answers.

  • A librarian told me students are so addicted to Internet browsers and search engines that they are not learning how to use libraries. She worries that this blocks them from using knowledge accumulated before the digital age and from using current information that may not be online.
  • A restaurant owner complained that her cooks were having trouble reading orders placed by young waiters and waitresses who had better texting than writing skills.
  • A retailer complained that his clerks were so dependent on the calculators on smartphones that they could not make accurate change unless the cash register told them what to give back.
  • A pharmacist complained that his younger employees could no longer visualize quantities associated with prescriptions because they could no longer do simple addition, subtraction, multiplication and division in their heads.
  • A store manager complained that over-reliance on calculators (which express quantities solely in terms of numbers) blinded young people to other ways of expressing numeric values. He overheard a customer ask one of his employees for a dozen eggs. The employee said, “We don’t have a dozen. We only sell cartons of 6 or 12.”
  • A delivery-service owner told me about an employee who relied on his cell phone’s turn-by-turn navigation. When the phone’s battery went dead, the employee wound up on the wrong side of town even though he had a key map.
  • A physician was late filing urgent pathology reports because her transcriptionist couldn’t access her medical spell-checker during a system changeover.
  • An owner of a service company complained that clients rarely answered phone calls anymore. They replied to questions with texts while they were in meetings. Problem? They rarely read past the first line of an email to get the full gist.
  • Many owners complained about multitasking-induced errors, i.e., that employees were distracted by texts and emails when they should have been attending to business.
  • Many owners worried about the loss of productivity because people were spending too much time on social networks during work hours.
  • An owner of a company that relied on research felt the convenience of search engines caused many people to confuse thorough, valid analysis with quick, easy answers.
  • Another retailer worried that many young cashiers don’t even look at customers anymore. “They simply stare at their screens and push a button that dispenses change.” He worried that the “personal touch” was being replaced with emotionless transactions that left customers cold, inviting them to go somewhere else.

Despite these problems, we need to recognize and applaud the wonderful things that smartphones enable us to do. Imagine how dull life would be if it weren’t for texting while accounting.

How a Mouse Click Can Affect Future Employability

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My parents drummed into me the importance of “Buyer beware.” Today’s parents need to teach kids a variation on that phrase, “Browser beware.”

One of my younger employees once told me that he preferred digital media to mass media such as television because he didn’t have to suffer through commercials not targeted to him. However, the technology used to target digital ads can harm people who may not be aware of what’s going on (and he certainly didn’t fall into that group).

In 2011, The Journal of the American Association of Pediatrics published a study called Clinical Report—The Impact of Social Media on Children, Adolescents, and Families. The report by Gwenn Schurgin O’Keeffe, Kathleen Clarke-Pearson and the Council on Communications and Media cataloged both the negative and positive influences that social media can have. The report makes a powerful case for media literacy education.

The authors define social media as any Web site that allows social interaction
These include social networking sites such as Facebook and Twitter; gaming sites and virtual worlds such as Second Life; video sites such as YouTube; and blogs.

JobInterviewThe authors point out that many social sites gather information on the person using a site and use that information to give advertisers the ability to target “behavioral” ads directly to an individual’s profile. They also discuss how this information can come back to haunt kids later in life:

“When Internet users visit various Web sites, they can leave behind evidence of which sites they have visited. This collective, ongoing record of one’s Web activity is called the “digital footprint.” One of the biggest threats to young people on social media sites is to their digital footprint and future reputations. Preadolescents and adolescents who lack an awareness of privacy issues often post inappropriate messages, pictures, and videos without understanding that “what goes online stays online.” As a result, future jobs and college acceptance may be put into jeopardy by inexperienced and rash clicks of the mouse.”

Browser beware!

Effects of Electronic Media on Children Ages Zero to Six

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The Effects of Electronic Media on Children Ages Zero to Six is a comprehensive survey of research stretching back 50 years. It was prepared for the Kaiser Family Foundation by the Center on Media and Child Health, Children’s Hospital Boston in 2005. It explores the history of research about the effects of electronic media on children while their minds are still developing and when they are most vulnerable, i.e., before they fully develop critical thinking skills and become conscious of how media can affect them.

Even the youngest children in the United States use a wide variety of screen media. As the Kaiser Family Foundation notes in its introduction to the study, “Some children’s organizations have expressed concerns about the impact of media on young children; others have touted the educational benefits of certain media products. This issue brief provides a comprehensive overview of the major research that has been conducted over the decades on various aspects of young children’s media use, and also highlights the issues that have not been researched to date.”

FatKidEatingTopics examined include:

  • Health
  • Aggression
  • Violence
  • Pro-social media
  • School Achievement
  • Attention and Comprehension
  • Fear Reactions to Frightening Content
  • Parental Intervention
  • Learning
  • Reality
  • The Family Environment
  • Response to Advertising
  • Computer Use

In regard to advertising, research has shown that children in this age group are unable to understand its persuasive intent. This raises questions about unfair manipulation that could affect a child’s later growth and trajectory in life. For instance, among the studies cited, research showed that:

• The likelihood of obesity among low-income
multi-ethnic preschoolers (aged one to five
years) increased for each hour per day of TV or
video viewed. Children who had TV sets in their
bedrooms (40% of their sample) watched more TV
and were more likely to be obese (Dennison, Erb &
Jenkins, 2002).
• Children (average age of four years) preferred
specific foods advertised on video more than
children who had not seen the foods advertised on
video (Borzekowski & Robinson, 2001).
• Body fat and body mass index increased most
between the ages of four and 11 among children
who watched the most TV (Proctor, Moore, Gao,
Cupples, Bradlee, et al, 2003).

This survey of research concludes with a call for more research in specific areas. One of those is “media interventions.”

            “In order to mediate the effects of media on young children, interventions such as media literacy programs and parental education curricula should be designed and evaluated. There have been almost no media literacy programs designed for zero- to six-year-olds. The United States is far behind other countries in this regard; Australia
and the Netherlands begin teaching media literacy in
preschool and continue it through higher education.
Research in older children indicates that media literacy
may be the most effective intervention with which to
counter negative media effects. Media influences on young children are not only strong and pervasive, but also potentially controllable – especially in the early years when parents determine the majority of their children’s media exposure.”

 

My next post will deal with media literacy programs which these researchers say may be the most effective form of intervention.

Generational Preferences Affecting News Consumption

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The decline of printed newspapers during the last decade has been well chronicled. An earlier post called The Future of Digital Media referred readers to a slide deck compiled by Business Intelligence. BI indicates that print-newspaper advertising revenue has declined more than 60 percent in the last decade as people got more and more of their news over the Internet and from mobile devices.

A 2012 survey by the Pew Foundation called Trends in News Consumption confirms this trend. It also indicates that television news may be vulnerable now, too. The reason: a growing tendency among young people to consume news online.

Pew found that “Perhaps the most dramatic change in the news environment has been the rise of social networking sites. The percentage of Americans saying they saw news or news headlines on a social networking site yesterday has doubled – from 9% to 19% – since 2010. Among adults younger than age 30, as many saw news on a social networking site the previous day (33%) as saw any television news (34%), with just 13% having read a newspaper either in print or digital form.”

As younger people move online, they leave television news with an increasingly older audience.

NastyFall

My take: In a personal essay elsewhere on this site, I discuss generational conflicts in media preferences. Changing demographics of the evening network news shows have changed their advertiser base. Long gone are the BMW commercials. Viagra, Cialis and other drug commercials aimed at seniors have replaced them.

Prescription drug advertising has become so prevalent, one wonders whether it is a reflection or a cause of the shows’ aging demographics. Personally speaking, I feel a little self-conscious when – with my family – Cialis commercials come on. It makes me wonder whether the younger people in the room are thinking, “Does he or doesn’t he?”  Hey, when they start advertising adult diapers on the evening news, I’m out of there. You’ll find me getting all my news online, too!

The Future of Digital Media: Implications for Responsive Design

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BI Intelligence is a new research and analysis service focused on mobile computing and the Internet.

This massive, data-driven slide deck shows trends in device usage, advertising revenue, internet searching and more by market.

Some key findings, as I see them, for the business-to-business sector:

  • As PC sales stalled in 2012, sales of mobile devices, such as tablets and smartphones, soared.
  • Americans now spend more time on social networks than portals.
  • But social site referrals to commerce sites are tiny, about 1% for Facebook.
  • Google drives 80% of traffic to e-commerce sites.
  • As mobile usage increases, time spent with all other media is decreasing.
  • Google owns mobile search with approximately 95% market share.
  • Digital is turning into a four screen world: desktop, laptop, tablet and smartphone.

I concluded after reviewing this entire deck that most businesses can no longer rely on web sites optimized only for desktop computers. Sites that do will simply not be useable on tablets and smartphones. Companies must either refer prospects to sites optimized for mobile devices or develop sites that dynamically reformat themselves depending on the access device.

The second option is known as responsive design. While responsive design programming is far more complicated (i.e., about a third more expensive than conventional), it pays off in the long run. Major benefits include improved site usability on a wider variety of devices and reduced maintenance costs.  Instead of supporting/updating three or four sites, you update one.

Google now estimates that 50% of all Internet searches will take place from mobile devices by 2015. That will make responsive web design the wave of the future. I’ll discuss that in greater detail in future posts.

Read the entire Business Intelligence report.